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Frequently Asked Questions (FAQs)
General Questions
What is PICMI?
How does the straight-through hiring process work?
What should I do if I can't log into my account?
Who do I contact for technical support?
How do I force a refresh my view?
How can I write better emails to help us help you faster?
Emails
What is an email sub-alias?
What if someone has no email?
I can't find emails from PICMI, what to do?
Do applicants receive a signed contract in their confirmation email?
Invites
How do I cancel a job invite for people?
Can I invite a jobseeker to a job if they already have an invite to a job?
I invited a jobseeker to two jobs, but one job is now closed. What should I do next?
What can I do when the invite bounced as no such user?
What can I do when the invite has delivery status notification failure?
What should do when the person I have invited doesn't receive an email?
Are there restrictions on emails that can be used when sending invites?
The individual emailed back after an invitation explaining, how did they get the email address?
The individual emailed back after an invitation explaining, can I hold the position? What should I do?
Applications
How do I view and manage applications?
I can't find an application that I'm sure exists, what happened?
What should I do if a person reports that they don't have the correct pay rate? (and you have changed the rate in
What should I do if a person reports they can't complete an application?
What should I do when a individual applying reports they cannot sign and only have the option to Cancel or
There are 'No Vacancies', what should I do?
Someone can't complete (In Progress) because there are 'No Positions Left', what should I do?
What should I do if a person reports a different status to your view?
What should I do if a person reports 'This contract still needs information from your application'?
Jobseeker (or business user) reports the error 'Business cannot apply for a job', what to do?
How do I update a staff member’s pay rate if their application was accepted with the wrong rate?
I have accepted an applicant but now realise they aren’t suitable. How can I stop them from working or reapplying?
I have accepted an applicant on a job but now realise they need to be on another job?
I have a person who has accepted but will require changes to be made, what do I do?
How can I change the dates of a job on an accepted application?
I want to send out an application and am still negotiating pay rates (e.g., salary), what to do?
The photos need to be improved, what to do?
How can I change the date format when exporting application details?
I have reissued and no email was received?
Can I Reissue for a provisional user?
Notifications
Why am I receiving multiple notifications saying there are no vacancies?
Jobs/roles
What is the process when someone changes their role and their contract needs to be updated?
I want to remove a position/role (job) from the active list, what should I do?
I want to close a job, what should I do?
Integrations
How can I setup a new integration?
How can I update an existing record in an integration system?
How can I make an integration automatic?
How can I can I turn off an automatic integration?
How can I create a record if the person is already Completed?
How can I bulk upload?
How can I download for a CSV import into another system?
How can I download data from an API integration?
Integration Events
Why was a new employee record not created?
I thought Staff IDs were randomly generated. How can they match an existing employee?
What happens if an existing employee’s details have changed?
How can I update an existing employee’s information?
Can this process be changed so that updates are applied automatically?
How do I ensure all necessary updates are transferred for an existing employee?
What should I do if I still believe this is an error?
Billing
What should I do if I mistakenly send an application to the wrong person and they accept it?
What should I do if I mistakenly send an application to the wrong person, am I charged?
I don't think I should be charged, what should I do?
PDFs
Where are the PDFs in PICMI?
Where are the PDFs in PICMI?
How do I create a PDF using the browser print function?
Which browsers support printing to PDF?
Why don’t I see the ‘Save as PDF’ option?
How do I adjust page size, margins, or orientation?
Can I print only selected pages?
Can I include background images and colours in the PDF?
My PDF is missing content or formatting looks different. What can I do?
Can I password-protect the PDF?
How do I merge multiple PDFs after saving?
Troubleshooting
There are faults that occur in integrations (downstream systems). Remember that integrations can only occur after an accepted application.
I can't see a person in my integration system
Note: these test do not apply for incorrect/unexpected data in the downstream system :::